Well Close Square is a country town practice in the northernmost part of England, extending into Scotland. The practice has a list size of about 10,500 patients, but with a large influx of holidaymakers in the summer. As well as providing traditional primary care services, the doctors also run an 20-bed hospital: due to the geographical isolation of Berwick-upon-Tweed, the services delivered at Berwick Infirmary are more extensive than might be expected for a GP-run hospital.
The surgery will close for staff training on the 1st Thursday of every month from 12:30 – 13:30
Disabled access is available at the rear of the surgery this is also suitable for prams and buggies.
Car parking is available in the large municipal car park, which is entered from Castlegate. There is limited parking space directly in front of the surgery.
Well Close Medical Group is committed to providing high quality GP services in a well-organised, modern and friendly setting.
- This practice aims to provide the highest quality health care available under the NHS to all its patients with a well trained and motivated primary health care team.
- The practice recognises the special expertise of many of its members and uses these skills for the benefit of the patients.
- The practice is committed to passing on its special expertise in respect of training and education of other doctors and staff, both locally and within a wider sphere of influence.
- The practice recognises the difficulties of the geographical isolation of Berwick-upon-Tweed, and will strive to maintain or improve the appropriate local services for its patients.
The practice values
- Patients’ medical conditions will be managed according to the highest standards as defined by the profession.
- Patients will be treated with courtesy and consideration by all our staff.
- Patients will receive appropriate information about their condition and treatment.
- The practice will endeavour to educate patients on health care matters whenever possible.
- Partners, nurses and staff will be encouraged to pursue appropriate further training.
- Partners will pursue the interests of patients in respect of the LMC and local or regional planning issues.
- The practice will participate in the training of health care professionals.
The patients’ values
- NHS treatment should be readily available locally when this is feasible.
- Written protocols for the management of common chronic conditions will be followed when appropriate.
- Patients will be provided with information regarding the services available within the practice via the practice leaflet and the internet.
- Patients with problems which are considered urgent will be seen the same day.
- Patients will be encouraged to see their usual doctor whenever possible, recognising the problems produced by hospital commitments.
The patients’ responsibilities
- Patients should attend their appointments at the arranged time. Should keeping this appointment not be possible, the patient must inform the surgery as soon as possible.
- We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person.
- Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavouring to keep themselves healthy. We give you professional help and advice – please act on it!
- Requests for help and advice for non-urgent matters should be made during surgery hours only.
- Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital.
- Patients should realise that home visits are made at the doctor’s discretion.
- Many problems can be solved by advice alone, therefore patients should not always expect a prescription.
- We ask that patients treat the staff and doctors with courtesy and respect. Bear in mind that reception staff have a very difficult job to do, juggling with limited resources and without detailed medical knowledge. They are trying to do their best for you.
The practice is affiliated to the National Association of Patient Participation and liaise closely with the Berwick Health & Well Being Forum.
Tackling violence against staff
The NHS is committed to tackling violence against staff and professionals who work in, or provide services to, the NHS, however it occurs and in whatever form. In conjunction with the Northumberland Care Trust, the practice realises there is a possibility that staff may encounter incidents of verbal abuse, aggression, harassment, intimidation and physical assault in the course of their duties. The practice has a responsibility to minimise the risk to staff caused by the potential for violence.
As a result of patient displaying violent or aggressive behaviour, the practice may issue the patient with a warning of possible consequences involving the police and/or have the patient removed from the practice list.